1800MEDICARE

As of 1 January 2026, the 24/7 Healthdirect health advice line has transitioned to 1800MEDICARE (1800 633 422).

1800MEDICARE is a free, 24/7 service that connects you with registered nurses, who can provide fast, reliable health advice, and if required refer you to a virtual ED.

You can also use the 1800MEDICARE website or app, which include a symptom checker, directory of healthcare professionals and services, and medicines information.

If you’re unsure about a symptom, need guidance after hours, or want help deciding what to do next, 1800MEDICARE is there to support you.

You may have to pay for the service the nurse recommends, such as a visit to the doctor.

When should you call 1800MEDICARE (1800 633 422)

1800MEDICARE is available to everyone in Australia, including visitors, international students, and people who do not have Medicare.

The 1800MEDICARE helpline is ideal when you:

need advice about a new or worsening symptom
aren’t sure whether you should see a GP, go to an emergency department, or manage your condition at home
need help finding local health services, including after-hours care
want trusted information about medications, minor injuries, or common illnesses
are caring for a child, older adult, or someone with complex needs and need guidance
need support outside your GP’s opening hours.

If you are experiencing a life-threatening emergency, always call Triple Zero (000) immediately.

What services are available when calling 1800MEDICARE

You can expect:

Nurse triage and advice

A registered nurse will ask you questions about your symptoms and medical history. They use evidence-based clinical tools to assess your situation and recommend the safest next steps.

Guidance on where to go

Based on your symptoms, the nurse may advise you to:

manage your condition at home
see a GP or pharmacist
attend an urgent care clinic
go to an emergency department
access a virtual emergency department.

Health information and support

The nurse can provide:

information about common illnesses and injuries
advice on caring for children, older adults, and people with chronic conditions
help understanding medications and treatment options
details about local health services, including opening hours and availability.

What to expect when you call 1800MEDICARE

1800MEDICARE is a simple and supportive service to help guide your care.

1. You’ll speak with a registered nurse who will listen carefully and ask questions about your symptoms.
2. Your information is kept confidential and used only to guide your care.
3. The nurse will assess your situation using clinical decision-support tools.
4. You’ll receive clear advice about what to do next and how urgently you need care.
5. If appropriate, you may be referred to the WA Virtual Emergency Department (WAVED) for a video consultation with an emergency doctor or clinical nurse.

Symptom checker

Not sure where you need to go?

Use the online symptom checker to get the recommended care options for your symptoms and help you decide on what to do next.

This takes an average of 6 minutes to complete.

Check your symptoms online